Service
AI enquiry handling
Every enquiry answered in seconds, day and night, in your customer's language, on your website, WhatsApp, Viber and email. Then handed to your team with everything they need.
VAULT 33|27 · Updated 12 November 2026 · 3 min read
The problem it solves
Your best enquiries often arrive when nobody is there to answer: at 10pm, on Sunday, during a busy afternoon with the phone ringing. By the time someone replies, the customer has often moved on. Research on lead response time points in one direction: interest fades fast.
What we build
An AI assistant trained on your business: your services, prices or price ranges, opening hours, locations, policies and the questions customers really ask. It works across the channels your customers already use.
| Channel | What the assistant does |
|---|---|
| Website chat | Answers questions, collects details, books the next step |
| WhatsApp and Viber | Replies to messages instantly, in the customer's language |
| Email and forms | Sends a useful first reply within seconds, not a generic "we received your message" |
| Missed calls | Sends a text so the caller is not left waiting |
Every conversation is clearly labelled as an AI assistant, and every enquiry is saved to your CRM before anything else happens.
How it works
- The customer asks. Any channel, any time, any of the languages you serve.
- The assistant answers what it can. Using only the information you approved. If it does not know, it says so.
- It collects what your team needs. Name, contact details, what they want, when, and any files such as photos or X-rays.
- It books the next step. A call, a consultation, a survey or a quote, straight into your calendar.
- It hands over to a human. Your team gets a notification with the full conversation and a summary, and continues from there.
What you stay in control of
- What it says: you approve its knowledge and its limits. It never invents prices, availability or medical, legal or financial advice.
- When it hands over: urgent or sensitive topics go straight to a person.
- Your data: conversations are stored in your systems, in EU data centres for EU clients, under a data processing agreement.
- Your keys: you own the assistant's configuration and your data. If you leave, it all goes with you.
How it connects to the rest of the system
AI enquiry handling is strongest when it feeds the rest of the machine: enquiries flow into the CRM, follow-ups run through automation, and tracking shows which channels produce the enquiries that become clients.
Pricing approach
Fixed setup fee plus a monthly fee, agreed after your free audit, based on channels, languages and volume. Available on its own or as part of the Growth and Elite packages.
Frequently asked questions
Will customers know they are talking to AI? Yes. Every conversation is clearly labelled. Customers can ask for a person at any time.
What languages can it handle? We set it up for the languages you serve, typically English, Serbian, German and Russian, and review its answers in each one before launch.
What if it gives a wrong answer? It only uses information you approved, it declines questions outside that scope, and we review conversations during the first weeks to tighten its answers.
Can it work with our existing CRM? In most cases, yes. We check this during the audit.
Open your vault.
A free systems audit of your business: where enquiries leak and exactly what we would build.
Book your free audit