Service
AI website chat assistants
A chat assistant on your website that knows your services, answers questions accurately, qualifies the visitor and books the next step. Clearly labelled as AI, always able to hand over to a person.
VAULT 33|27 · Updated 12 November 2026 · 2 min read
The problem it solves
Visitors arrive with a question, cannot find the answer quickly and leave. Generic chat widgets either sit unanswered or run a rigid menu that frustrates people. Neither turns visitors into enquiries.
What we build
A website assistant trained only on information you approve, designed to move a visitor from question to enquiry.
| Capability | Example |
|---|---|
| Answers | "Do you work on Saturdays?" "What does a consultation include?" |
| Guidance | Helps the visitor choose the right service with a few questions |
| Qualification | Collects needs, budget range, timing and location before handing over |
| Booking | Offers available times and books directly into your calendar |
| Languages | Replies in the visitor's language |
| Handover | Passes to a person instantly for urgent, sensitive or complex questions |
Guardrails
- Labelled as AI. Visitors are told they are talking to an AI assistant, as transparency rules such as the EU AI Act require for systems that interact with people.
- Approved knowledge only. It does not invent prices, availability or professional advice.
- Knows its limits. When unsure, it says so and offers a person.
- Reviewed. We read conversations in the first weeks and refine its answers.
How it differs from AI enquiry handling
The chat assistant lives on your website. AI enquiry handling covers every channel: website, WhatsApp, Viber, email and missed calls. Many clients start with the website assistant and extend it.
What you own
The assistant's knowledge base, configuration and every conversation are yours.
How it connects to the rest of the system
Every chat that becomes an enquiry is saved to the CRM with its full transcript, triggers follow-up automation and is counted in tracking.
Pricing approach
Setup fee plus a monthly fee based on languages and conversation volume. Agreed after the free audit.
Frequently asked questions
Will it annoy visitors? It opens only when invited or after a sensible delay, and never blocks the page.
Can it see our private data? Only what you choose to give it.
Sources
Open your vault.
A free systems audit of your business: where enquiries leak and exactly what we would build.
Book your free audit