Service
WhatsApp and Viber business automation
Answer, qualify, confirm and remind customers on the messaging apps they already use. Official business platforms, shared team inbox, and every conversation saved to your CRM.
VAULT 33|27 · Updated 12 November 2026 · 2 min read
The problem it solves
Customers increasingly prefer to message rather than call or fill in a form. In the Balkans and much of Europe, WhatsApp and Viber are where business conversations happen. But messages arrive on one person's phone, get buried under personal chats, and disappear when that person is off or leaves.
What we build
| Part | What it does |
|---|---|
| Official business account | Set up on the official business platforms, verified and in your company's name |
| Shared inbox | Your team answers from one place, with assignment and notes, not personal phones |
| Instant replies | AI or approved templates answer common questions at any hour |
| Qualification | Collects what your team needs before handing over |
| Confirmations and reminders | Appointment confirmations, reminders and rebooking messages |
| Follow-up | Quote follow-ups and review requests, sent only with the customer's permission |
| CRM sync | Every conversation linked to the right client record |
Rules we respect
Business messaging platforms have strict rules about consent and message types. We set up opt-ins properly, use approved templates for messages that start a conversation, and never send bulk marketing to people who did not agree to it. This protects your number from being restricted.
How it works
- Choose the channels your customers use.
- Set up official business accounts and the shared inbox.
- Write and approve the reply and reminder templates.
- Connect to your CRM and calendar.
- Train the team and review the first weeks of conversations.
What you own
The business accounts, phone numbers, templates and message history are yours.
How it connects to the rest of the system
Messaging is a channel of AI enquiry handling, it feeds the CRM, and workflow automation uses it for reminders and follow-ups.
Pricing approach
Setup fee plus a monthly fee. Messaging platform charges, where they apply, are billed at cost or directly to you.
Frequently asked questions
Can we keep our current number? Often yes, with some conditions on the WhatsApp side. We check during the audit.
Can we send promotions? Only to customers who opted in, and within each platform's rules.
Sources
Open your vault.
A free systems audit of your business: where enquiries leak and exactly what we would build.
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