Update
European Accessibility Act: accessibility rules now apply
Since 28 June 2025, many consumer-facing digital products and services sold in the EU, including e-commerce and online booking, must meet accessibility requirements.
VAULT 33|27 · Updated 12 November 2026 · 1 min read
Effective date: 28 June 2025. Last checked: 12 November 2026.
What changed
The European Accessibility Act has applied since 28 June 2025. It sets accessibility requirements for a range of consumer products and services in the EU, including e-commerce, banking services, e-books and electronic communications. In practice, websites and apps used to sell to consumers must be usable by people with disabilities.
Microenterprises providing services (fewer than 10 staff and annual turnover or balance sheet of no more than €2 million) are exempt from the service requirements, though accessibility is still good business.
Who it affects
Businesses selling covered products or services to consumers in the EU, including UK businesses with EU customers.
What to do
- Test your key pages against WCAG 2.2 level AA, the usual benchmark.
- Fix the basics first: colour contrast, keyboard access, form labels and image descriptions.
- Publish an accessibility statement.
Every page on this site is tested against WCAG 2.2 AA. This is general information, not legal advice.
Sources
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